P. Louise City is located next to SEA LIFE, with the easiest access via the Trafford Palazzo car park entrance.

The queue for P. Louise will officially open at 6:00am. Please enter via the Trafford Palazzo car park entrance, as this will be the only accessible entrance at that time.

Please arrive together or meet your group before joining the queue.

While the queue will begin inside Trafford Palazzo, due to expected high demand, parts of it may extend outdoors. Please dress appropriately for Manchester weather, including suncream, a hat, an umbrella, and a coat.

Queuing will be managed from early morning (6:00am).

Overnight stays are not permitted, and we cannot guarantee access to the centre before this time.

Please do not bring tents, sleeping bags, or camping chairs, as these cannot be accommodated inside the centre.

Please join the queue via the Trafford Palazzo car park entrance.

• Queue opens: 6:00am
• Opening ceremony: 12:00pm (noon)
• Store entry begins: From 12:00pm (noon)
• Store closes: 6:00pm

Regular opening hours after launch:

• Monday–Friday: 10:00am – 10:00pm
• Saturday: 10:00am – 9:00pm
• Sunday: 12:00pm – 6:00pm

Please note: The opening day will be extremely busy and noisy. We encourage customers who may find this environment difficult to consider visiting at a later date.

The first 250 customers in the queue will receive an exclusive gift box when spending £20 in store.

The nearest facilities (including accessible and parent/child toilets) are located on the 3rd floor of Trafford Palazzo, next to King Pins.

If you need to leave the queue, please speak to a member of P. Louise staff for assistance.

We are expecting large crowds, as well as loud music and entertainment throughout the day. To keep things fair, the queue will operate on a first-come, first-served basis. If this may be difficult for you, we would love to welcome you back at a quieter time.

The queuing area will be fully accessible, with appropriate space for wheelchair users, and located at ground-floor level.

If attending with others, please arrive together or meet before joining the queue.

There will be plenty of identifiable P. Louise staff available, please speak to a member of the team if you need support.

We recommend using public transport:

• Metrolink (TFGM): The closest tram stop is Trafford Palazzo, located directly outside the centre.
• Bus: Regular services operate from across Greater Manchester to the Trafford Centre Bus Station.

Gift boxes are exclusive to launch day only. Any future giveaways will be at P.Louise’s discretion.

P. Louise City is a beauty retail and experience destination offering:

• A full range of P. Louise beauty products
• Interactive in-store experiences
• Opportunities to explore, test, and engage with the brand in an immersive environment

Important note:

This event is being organised and operated by P. Louise, for any further details please direct to them.While the event will be hosted at Trafford Palazzo, please note that Trafford Palazzo Limited is not responsible for the organisation, management, or operation of the event.

Accordingly, Trafford Palazzo Limited accepts no liability for any loss, damage, injury, or inconvenience arising from or in connection with the event, and all participation or attendance is at your own discretion and risk.

If you have any questions or feedback relating to the event itself, please contact the event organisers directly- help@plouise.co.uk

We appreciate your understanding and hope you continue to enjoy your visit