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Accessibility

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There are designated parking spaces in Trafford Palazzo's car park within easy reach of the main entrance. Centre Security personnel patrol the car parks and will deal with any parking abuse of the spaces set aside for customers with disabilities.

We understand that visiting a shopping centre can be a daunting experience for some of our customers with autism, dementia or those who need extra assistance, so we’re adding in new ways to help your visit and experience.

Assistance dogs

Like most public buildings, Trafford Palazzo welcomes assistance dogs. If your dog does not wear a high-vis jacket or harness, it is sometimes difficult for our staff to recognise the difference between assistance dogs and pets, which are not allowed in our centres.

To ensure a smooth shopping trip and make it easier for our staff to identify assistance dogs, we recommend you visit the customer information desk to collect a sunflower-design lead sleeve for your dog. This lead sleeve simply slides over your dog’s lead and enables our staff to identify your dog as an assistance dog whilst you are shopping with us. Shoppers are invited to keep this lead sleeve and use it whenever they are in the centre.

Our terms and conditions for assistance dogs are:

  • will not wander freely around the premises
  • will sit or lie quietly on the floor next to their owner
  • are unlikely to foul in a public place
  • access to assistance dogs is on a one dog per handler basis

Hidden disabilities lanyards and stickers

For shoppers that require additional assistance when shopping at Trafford Palazzo or have hidden disabilities, and wish to identify themselves, we also offer a lanyard or sticker. These lanyards/stickers are available from The Trafford Centre's customer service desk. Parents and carers can choose between a sticker or lanyard depending on their requirements.

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For some people, shopping centres can be a stressful experience. If you see, hear, or feel the world in a different way, we'll be making simple steps to improve the shopping experience for our customers throughout the year with our Quiet Hours.

Trafford Palazzo offers a ‘Quiet Hour’ giving families a more relaxed environment with low music, dimmed lights, and useful shopping guides. This takes place every Wednesday between 10am-11am.

From autism to dementia, this hour is for anyone who prefers a more quiet setting within Trafford Palazzo.

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